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Ottawa Services-Resource Centres |
| Crisis Intervention | Abuse and Family violence | Community Resource & Health Centres | Neighbourhood Centres |
Counselling for
Individuals, Couples and Families
CENTRE FOR
PSYCHOLOGICAL SERVICES
University
of Ottawa
562-5289,
(Fax) 562-5169
Affiliated with the School
of Psychology, University of Ottawa. Offers:
individual psychological assessment and counselling in such areas as career
choice, social adjustment, child-family and marital relationships, behavioural
changes, psychotherapy; counselling for couples and families.
Fee for service.
FAMILY SERVICE
CENTRE OF OTTAWA-CARLETON
119
Ross Ave
725-3601,
(Fax) 725-5651
fscoc@intranet.on.ca
Thu, Fri 8:30 a.m. - 4:30 p.m., Mon, Tue, Wed 8:30 a.m. - 9 p.m.
PUBLIC
LIBRARIES
Crisis Intervention
Crisis
Lines - Telephone Support
P.O.
Box 70039
(24hrs) 238-3311
A 24-hour confidential
telephone listening and crisis intervention service for residents of
Ottawa-Carleton and western Quebec. Trained,
caring volunteers are supported by professional staff.
Educational services are available to schools and community groups on a
variety of topics including suicide prevention and crisis intervention; a
sliding fee scale applies.
KIDS HELP
PHONE
439
University Ave, Ste 300
(Help Line)
1-800-668-6868
Toronto,
On, M5G 1Y8
(Administration)
1-416-586-0100, (Fax) 1-416-586-1880
www.kidshelp.sympatico.ca
Telephone counselling
service for Canadian children and teens, 24-hours a day. Professional counsellors provide confidential and immediate
service to children in distress.
S.O.S. FEMMES
2275
Bayview Ave, Box 6 (
Distress Line - 24
hrs) 1-800-387-8603
VICTIMS CRISIS
OFFICES
OTTAWA-CARLETON
REGIONAL POLICE SERVICE
NEPEAN (Division 21)
245
Greenbank Road
236-1222
GLOUCESTER (Division 22)
Mental
Health Worker, East Div.: 236-1222
ext 2200
OTTAWA
(Division 23/24) 236-1222
Mental
Health Workers, Central Div: 236-1222
ext 5367, 5874
The Victim Crisis Section
provides crisis intervention and short-term counselling to victims of crime
and violence, including victims of elder abuse.
Referrals are made to appropriate community resources if necessary.
Abuse and Family Violence
ABUSE is taken here in a
large context, to mean physical, sexual, verbal and/or emotional abuse.
GLOUCESTER
SERVICES FOR ABUSED WOMEN
Gloucester Centre for
Community Resources
Beacon
Hill Shopping Centre
741-6025, (Fax) 741-7029
2339
Ogilvie Rd, 2nd Floor
(Help Line - 24hrs - English) 745-4818
Gloucester,
K1J 8M6
(Help Line - 24 hrs - French)
745-3665
Offers crisis intervention
services to women (including lesbians) victims of violence residing in
Gloucester and surrounding area. Services
include: a 24-hour Help Line; information, referral and support services (by
telephone or in person); help in locating a safe place; help with emergency
transportation or transportation to facilitate links with other community
services; and support groups for all women victims of violence.
Also offers a community education programme.
IMMIGRANT AND
VISIBLE MINORITY WOMEN AGAINST ABUSE
P.O.
Box 67041
(Office) 729-3145, (Help Line)
729-1119
Ottawa,
K2A 0E0 (Cultural
Interpretation Service) 729-1393
ivmwaa@web.net
Provides crisis
intervention services, short-and long-term counselling and support groups for
women of diverse cultural backgrounds who are victims of violence or are
experiencing abuse. Our mandate
encompasses wife assault, sexual assault, psychological abuse, emotional abuse
and verbal abuse. Offers
anti-racist training to service providers, public education sessions for
newcomers and outreach activities for youth.
Also provides information and referral services, and free confidential
interpretation services to agencies serving non-English-speaking women who are
victims of abuse in order to facilitate their access to services.
Offers on-going training to volunteers in cultural interpretation.
Cultural interpretation service is available 24-hours a day, 7 days a
week in over 50 different languages and dialects.
To access this service call 729-1393 or 729-3144 during office hours
(Mon-Fri 9 a.m. - 5 p.m.).
Programmes for Seniors
In actual or suspected
cases of physical, emotional, financial or other types of abuse involving
seniors, the following can be contacted:
Family
Service
Centre of
Ottawa-Carleton
725-3601
119
Ross Ave
(Fax)
725-5651, (TTY) 725-3605
Ottawa,
K1Y 0N6
fscoc@intranet.on.ca
Programme staff available
for consultation. Trained senior
volunteers provide one-to-one counselling.
They are supervised by a professional.
Volunteers act as confidential listeners who support seniors as they
adjust to changes in their lives. Length
of counselling is dependent upon the client
PSYCHOGERIATRIC
COMMUNITY SERVICES
Ottawa General Hospital at
Elisabeth Bruyere Pavilion
75
Bruyere St, Suite 106Y
562-9777
Ottawa,
K1N 5C8
(Fax) 562-0259
Available to provide
assessment, treatment, counselling, education and support in cases where the
suspected abuse is related to a mental health problem in an elderly person or
to a dementing illness.
BETTER
BEGINNINGS BETTER FUTURES
22-1485
Heatherington Rd.
523-2223,, Fax)
523-2360
Ottawa,
K1V 8Z4
ottawa@web.net
A primary prevention
community-driven project providing support and programmes to families with
children age 0 to 4 and pregnant women living in the neighbourhoods of Fairlea,
Albion-Heatherington, and Ledbury, sponsored by the South-East Ottawa Centre
for a Healthy Community. Programmes
are free and take place between 8:30 a.m. and 4:30 p.m. Offers the following programmes: Playgroup; Family Visitor;
Toy Lending; Pre/Postnatal Groups and Workshops; Parenting Groups and
Workshops; Clothing Bank; Women
CANADIAN
MOTHERCRAFT OF OTTAWA-CARLETON
475
Evered Ave
(8 a.m. -
4:30 p.m.) 728-1839
Ottawa,
K1Z 5K9
(Fax) 728-0097
Programmes and services
for children, parents and caregivers. These
include Companion programmes for pregnant teens and young single parents,
childbirth education for couples, Drop-in Centre for preschoolers, short hours
licensed in-home child care, Daycare Centare for 18-months through preschool,
licensed In Home Child Care, Toy Lending Library, Infant and Child CPR
classes. Equipment rental
including strollers, car seats, portable cribs, high chairs, and more.
Short-and long-term rental available.
Also offers a Respite Care programme.
CHILDREN=S
VILLAGE OF OTTAWA-CARLETON
Main
Office:
333 Churchill Ave N
725-2020
Ottawa,
K1Z 5B8
(Fax) 725-9516
Nepean
Office:4 Thorncliff Place
829-3993
Nepean,
K2H 6L2
(Fax) 829-1243
Mon. 4 p.m. - 9 p.m., Tue, Wed, and Thu. Noon-4 p.m.
the challenges and
concerns that come with parenting i.e. developmental milestones, discipline,
toilet training, bedtime, sibling
rivalry, adolescent concerns, etc.
OTTAWA BLOCK
PARENT PROGRAM INC.
219
- 370 Forest Ave
(24 hrs) 521-0619
Ottawa, K2B 8B3
Provides a safe refuge for
children and adults in homes displaying the red and white Block Parent sign.
PARENT
RESOURCE CENTRE
Parent Resource Centre 300
Goulbourn Private 565-2467,
(Fax) 565-1144
Ottawa,
K1N 1C9 prc@storm.ca
Provides support through
information, education and outreach services to parents and caregivers of
children living in the Ottawa-Carleton area and to professionals within the
family resource field. Drop-in
programme for adults with preschoolers; toy libraries; caregiver support;
playgroup start up and referral; publications including
Publishers of
WEST CARLETON
CHILD CARE RESOURCES
Mail
c/o: 150 Katimavik Rd., 2nd flr
591-3686, (Fax) 591-2501
Kanata,
K2L 2N2
(E-mail) crc@igs.net
Support and resources for
parents, child care providers, playgroups and Nursery Schools; Community
WEEKLY DROP-INS: Carp:
Tuesday and Wednesday mornings
Constance Bay: Friday
Other
services are provided throughout West Carleton and Rural Kanata on a
bi-monthly or monthly basis. Please call for more information.
180
ARGYLE AVE
788-5000
Ottawa,
KA 4C6
(Fax) 788-5073
CARLINGWOOD
Y CENTRE
200
Lockhart Ave
729-7131
Ottawa,
K2P 1B7
(Fax) 788-5095
NEPEAN Y CENTRE
1642
Merivale Rd
727-7070
Nepean,
K2G 4A1
(Fax) 788-5074
ORLEANS Y CENTRE
265
Centrum Blvd 837-2022
Orleans,
K1E 3X7 (Fax) 824-3656
KANATA Y CENTRE
1000
Palladium Dr
599-0280
Kanata,
K2V 1A4
(Fax) 599-0281
DOWNTOWN Y CENTRE
99
Bank St
233-9331
Ottawa,
K1P 6B9
(Fax) 233-2239
BONNENFANT Y OUTDOOR
CENTRE
1620
Sixth Line Road
832-1234
RR#1 Dunrobin, K0A 1Y0
(Fax) 832-4324
Community
Resource and Health Centres
CARLINGTON
COMMUNITY AND HEALTH SERVICES
(General)
722-4000
900
Merivale Rd
(Medical) 722-2161
Ottawa,
K1Z 5Z8 (TTY)
761-7633 (Fax) 761-1805
Integrated social and
health services. Social services:
employment services, crisis intervention, home support services, community
development, youth programmes, support groups, parent/child drop-ins,
information and referral, wife assault and a collective kitchen. Health services: family medical care with a 24-hour on-call
service.
Area
served: North-South:
from Ottawa River to Baseline Road
East-West:
Island Park and Fisher Ave. to Woodroffe
CENTRETOWN
COMMUNITY HEALTH CENTRE
420
Cooper St
233-4443,
(Fax) 233-3987
Ottawa,
K2P 2N6 (Walk-in Clinic)
233-4697, (Medical appointments) 233-4697
(LESA - seniors addiction programme) 233-5430
(DP - Infant Development Programme) 233-9487
(E-mail) info@centretown.ochc.org
OFFICE HOURS: Mon-Thu 8:45 a..m. - 4:45 p.m., Fri 8:45 a.m. - 4 p.m.
MEDICAL CLINIC: Mon 8:45 a.m. - 4:45 p.m., Tue and Wed 8:45 a.m. - 8
p.m
Thu noon - 4:45 p.m., Fri 8:45 a.m. - 4 p.m.
SOCIAL SERVICES AND MEDICAL WALK-IN: Mon-Fri 1 p.m. - 4 p.m.
Integrated Health and
Social Services:
HEALTH SERVICES: regular
medical appointments, walk-in and outreach to partner agencies; obstetrics and
prenatal/post/natal support, nutrition counselling; health education and
support on issues such as stress reduction, healthy weights and smoking
cessation; anonymous HIV testing and counselling; diabetes education; support
for the homeless to obtain a health card; needle exchange; addictions
assessment and referral; chiropody; and seniors outreach services including
home visits.
SOCIAL SERVICES:
counselling appointments and walk-in; crisis support; support groups; social
skills development; information and referral; legal advice; and home
management. Health Promotion,
Prevention and Community Development: range of activities including
parent/child support programmes; youth programmes; food and nutrition
programmes; and support to community groups (bartering network, self-help
groups, action on concerns etc).
Area
served: Centretown
east of Bronson, Glebe, Old Ottawa South
Area
served: Ottawa-Carleton
Region
COMMUNITY
RESOURCE CENTRE OF GOULBOURN, KANATA AND WEST CARLETON
Kanata Town Centre
Kanata,
K2L 2N2
crc@igs.net
Community and social
services serving Goulbourn, Kanata and West Carleton. Services include: information, referral and crisis counselling;
individual and group counselling for children and abused women; SAFE homes
programme for youth; Community Development; Meals-on-Wheels; transportation
for seniors to medical, counselling or legal appointments; shopping and some
social outings; Seniors Diner
CUMBERLAND
TOWNSHIP COMMUNITY RESOURCE CENTRE
211-210
Centrum Blvd
830-4357; (Fax) 830-4196
Orleans,
K1E 3V7 (Mon-Fri 8:30 a.m. - 4:30
p.m.)
Food Programme 837-6492
Volunteer Programme 837-6921
Fundraising/Promotion
Programme 837-9233
(Tue,
Wed and Fri 8:30 a.m. - 4:30 p.m.)
Provides information and
referral, advocacy, crisis intervention, individual, marital and family
counselling, home support services, programme for abused women, employment
programme, community development and volunteer coordination.
Also offers emergency food and clothing.
Services are free and are treated with confidentiality.
Area
served: City of
Cumberland
GLOUCESTER
CENTRE FOR COMMUNITY RESOURCES
North: Beacon Hill Shopping
Centre 741-6025
2339
Ogilvie Rd, 2nd Flr (Fax)
741-7029
Gloucester,
K1J 8M6 (TTY)
741-3556
Gloucester,
K1G 3V5 (Fax)
822-2826
Mon - Fro 8:30 a.m. - 4:30 p.m. Legal
Aid: Tue 4 p.m. - 7 p.m.
Social services:
information and referral; services for youth and their families; various
programmes for seniors and persons with disabilities; individual, family and
couple counselling; employment programme; home management services; legal
information clinic; mental health groups; support groups; a range of services
for abused women; community development; programmes for immigrant women.
Housing Action (
LOWER TOWN
COMMUNITY RESOURCE CENTRE
40
Cobourg St
789-3930
Ottawa,
K1N 8Z6
(Fax) 789-3443
Information and referral
services, crisis intervention, counselling services (individual and family),
support group for abused women, home support services and Community
Development Programme.
Area
served: North-South:
from the Ottawa River to Rideau Street
East-West:
from the Rideau River to Sussex Drive
NEPEAN COMMUNITY RESOURCE CENTRE
3730
Richmond Rd, Ste 106 596-5626,
(Fax) 596-1870
Nepean,
K2H 5B9 Mon-Fri 8:30
a.m. - 4:30 p.m., Jul-Aug 8:30 a.m.- 4:00 p.m.
(E-mail) ncrc@magi.com
Social services;
information and referral, crisis counselling, counselling and groups for
abused women, groups for child witnesses of family violence, parent education
groups, regional home management, counselling for individuals, couples and
families and other support groups, community development, list of emergency
food programmes for residents of Nepean and for Rideau and Osgoode Townships.
Area
served: City of
Nepean, Rideau and Osgoode Townships.
OVERBROOK-FORBES
COMMUNITY SERVICES ASSOCIATION
1155
Lola St, Unit 7
745-0073
Ottawa,
K1K 4C1
(Fax) 741-9292
Individual, couple and
family counselling, crisis intervention, information and referral, community
development, foot care clinic, home support, home management and budget
counselling, tax clinics, emergency food programme, yough support programmes
(11-18 years old) and support groups.
Area
served: North-South:
from Ottawa River to the Queensway,
East-West:
from the Rideau River to Blair Rd, excluding Vanier and Gloucester.
PINECREST-QUEENSWAY
HEALTH AND COMMUNITY SERVICES
1365
Richmond Rd, 2nd Flr (Administration)
820-4922, Fax) 820-2006
Ottawa,
K2B 6R7 (Medical Clinic)
820-2001
OFFICE HOURS: Mon-Fri 8:30 a.m.-4:30 p.m
MEDICAL CLINIC: Mon, Thu & Fri 8:30 a.m.-4:30 p.m.
Tue & Wed 8:30 a.m.-8:30 p.m.
Provides
integrated health and social services; crisis intervention, individual, family
and group counselling, information and referral, child welfare services.
Offers primary health care through the services of physicals, primary
care nurses, nurse practitioners and a dietitian.
Health promotion activities, mental health counselling and services to
new Canadian populations are also available.
Operates parent support programme, headstart nursery school, preschool
speech and language services, youth drop-in, employment, support, support
groups for abused women and other adult groups, English as a Second Language
classes. A community development worker is available to support
community groups involved with youth, tenants, visible minorities and
community education.
On-side
staff from Children
Area
served:
North-South: Ottawa River to Baseline Road
East-West:
Sherbourne Ave/Maitland Ave to West city limits
221
Nelson St
(Social Services)
789-6309
Ottawa,
K1N 1C7 (Administration)
789-1500, (Fax)
789-7962
(E-mail) information@sandyhillchc.on.ca
Mon
& Wed 8 a.m. - 7:30 p.m., Tues & Thurs 9 a.m. - 4:30 p.m., Fri 9 a.m.
- 4 p.m.
Integrated social and
health services (Primary health care with a 24-hour on-call service):
counselling, crisis intervention, addictions programmes (including gambling),
seniors programmes, information, assessments and referrals, advocacy and
HIV/AIDS programmes (OASIS). Addictions
and HIV/AIDS programmes are regional.
Area
served: North-South:
from Rideau St to Avenue Rd
East-West:
from Rideau River to the Rideau Canal
55
Eccles St
(Medical appts.) 238-1220
Ottawa, K1R 6S3
From June 1st to
September (Labour Day)
Mon & Wed 8:30
a.m.-7:30 p.m.
Area
Served: East side of
Island Park Dr., from the North side of Carling Ave, to the West side of
Bay St.; from the North side of Gloucester St., to the West side of
Lyon Ave.; down to the Ottawa River and West to Island Park Dr.
1355
Bank St, Suite 600
737-5115, (Fax)
739-8119
Ottawa,
K1H 8K7 (Emergency
After hrs) 239
(E-mail) seochc@istar.ca
Integrated health and
social services: counselling, crisis intervention, information and referral,
community development, home support programmes, health promotion activities,
and primaary health care with a 24-hour on-call service.
Area
served: City of
Ottawa: East of Bank St., South of the Queensway.
282
Dupuis Street, 6th Fl
744-2892, (Fax) 749-2902
Vanier,
K1L 7H9
(E-mail) cscv@cscvanier.com
Social services:
counselling, crisis intervention, information and referral, community
development. Also available:
programmes for children and families, home management services, services for
New Canadians and job search programmes.
See French section for additional services that are available in French
only.
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Neighbourhood Centres
CALDWELL
FAMILY CENTRE INC.
(Unit 20)
728-5597
1100
Medford St, Units 20-22
(Unit 22)
724-6052
Ottawa,
K1Z 8L5
(Fax) 724-6462
Provides emergency
assistance to people on low income: emergency food programme, practical
support, personal support, referrals. Operates
a Day Programme Drop-In for Adults, ESL programme, sewing classes, craft
classes. After Four Homework Club
for grades 3 to 7.
2483-A
Walkley Rd
521-6807,
(Fax) 521-3082
Ottawa,
K1G 3H2 (E-mail) ccch@istar.ca
A community-based agency
located in the Confederation Court area.
Offers to tenants of the area counselling and referral services, daily
programming, educational services, as well as a safe and comfortable meeting
place. Emergency food bank.
85-955
Debra Ave
224-3824
Ottawa,
K2C 0J5
(Fax) 224-3824
Multi-service
community-based agency that provides practical, personal support and
assistance to community members. ESL
Language programmes. After 4 and
nutrition programme for grades 1-6. Weekly
clothing, craft and parent/child groups.
Drop-in available daily. Emergency
Food Bank serving this area.
Area
Served: West to
Merivale Rd, East to Riverside Rd, North to Baseline, South to Hunt Club
FOSTER FARM
FAMILY HOUSE
1085
Ramsey Cres, Unit 334
596-4866
Ottawa, K2B 7Z9
A resource and drop-in
centre; provides emergency food for families living in Foster Farm and
surrounding area.
Afters programmes and
activities such as: Collective Kitchen, English Basic Language. or Green box -
where you pay a monthly fee of $8-$15 for a green box and have it filled up with
vegetables and fruits. Share a
coffee, Homework club, a Food bank, a Clothes bank and computer courses are
other programmes offered.